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Confirm an alias forwards

Send a test email to an alias, find it in Logs, and read what each status means for the email.

Updated 31 October 2026

When you finish, you know whether the alias forwards, and where to look when it doesn’t.

Before you start

  • A domain whose Forwarding pill shows a tick. See Domain status.
  • An alias, or the catch-all.
  • For the second test, an email account that is not one of the alias’s destinations.

  1. Send a test from the dashboard#

    On the domain’s Forwarding tab, select Send test (the paper plane) on the alias’s row. Mailyoto emails the alias, and a message names the inboxes the test goes to. Select Usage and logs in that message to open the test’s log entry. Until the test arrives, the entry says it is waiting for the email. A test usually arrives within seconds, and its details then open. You can send 2 tests a minute.

    The aliases table on lunavera.com with a paper plane on each row. The pointer rests on hello's paper plane, and its tooltip reads Send a test email to this alias.

    The test email’s subject is “Test reached” followed by the alias’s address. It lists the address it was sent to, the inboxes it was forwarded to, and when it was sent.

    On the Catch-all card, the test goes to a new address that starts with catchall-test-. The catch-all receives it. On a pattern alias, it goes to a new address the pattern receives, such as sales-5c2e1d@lunavera.com. The message names that address. Send test doesn’t appear on paused aliases. Test those with the next step.

  2. Send one from another account#

    A real email shows the whole path, including the spam check. From another account, such as diego.r.santos@outlook.com, write to the alias, such as hello@lunavera.com.

    Don’t send from the alias’s own destination. Gmail, for example, hides an email that comes back to the account that sent it (why).

  3. Find it in Logs#

    Open the domain’s Usage and logs tab, or Logs in the sidebar for all domains. To narrow the list, type alias: and the alias into Search logs, such as alias:hello, or search for the subject. Select Show details on the email to see each delivery and the response from the destination’s server.

Read the status#

StatusWhat it meansWhat to do
ReceivedMailyoto has the email and hasn’t delivered it yet.Wait a moment and reload.
ProcessedThe email is queued for delivery.Wait a moment and reload.
DeliveredThe destination’s server accepted the email.If it isn’t in the inbox, look in the spam folder there.
RetryingThe destination asked Mailyoto to try later.Nothing. Mailyoto retries for up to 5 days.
FailedMailyoto refused the email, or the destination refused it permanently.Read the response in the details. It names the cause.
FilteredThe alias keeps only important email, and this was bulk email.See Keep only important email.

Trace an email in your logs covers every column and filter.

If the test fails#

The email is not in Logs at all

The email didn’t reach Mailyoto. Check that the domain’s Forwarding pill shows a tick, and that the address you wrote to is spelled right. If the pill shows a cross, open the DNS tab and fix the records that show a cross.

Logs say Delivered, but the inbox is empty

Look in the destination’s spam folder. If you sent the email from the destination itself, send it from another account.

Logs say Failed

Open Show details and read the response. A refusal by Mailyoto names the reason, such as spam or a blocked sender. A refusal by the destination quotes its server, such as a full or unknown mailbox. Email is not arriving goes through each case.