Refund Policy

If a paid plan is not right for you, ask within 30 days of a charge and we refund that charge in full. This policy is part of our Terms of Service.

1. What you can get back

• You can ask for a refund of any charge within 30 days of the day you paid. That includes your first payment, a renewal, and the charge for an upgrade.
• We refund the full amount you paid for that charge.
• We approve the first refund on an account without questions. If your account has had a refund before, a person on our team reviews the request and replies by email.
• After 30 days, we do not refund a period you have already paid for. This includes the remaining months of a yearly plan.

2. How to ask

Email support@mailyoto.com from the address on your Mailyoto account, and tell us which charge you want refunded. The date and amount on your receipt are enough.

3. Your plan after a refund

A refund does not cancel your plan. The plan would still renew. To stop that, cancel it from the Billing page of your dashboard, or ask us to cancel it in the same email. We may end the plan that the refunded charge paid for straight away, and your account then moves to the Free plan. We do not delete anything in your account.

4. Changing or cancelling your plan

• When you upgrade, you pay the difference for the rest of your billing period straight away. You can ask for that charge back like any other.
• When you move to a cheaper plan, the change starts straight away and we do not charge you. What you have not used of your current plan comes off your next renewal. We do not pay it back as money.
• You can cancel at any time from the Billing page. We do not charge you again, and your plan stays active until the end of the period you already paid for.

5. How the money comes back

Polar, our online reseller and the merchant of record for every order, sends the refund to the card or account you paid with. It usually shows on your statement within 5 to 10 business days, depending on your bank. Refunds are in US dollars, like our prices. If your bank converted the original payment into your own currency, the amount you get back can be slightly different.

6. Disputes with your bank

Please email us before you dispute a charge with your bank or card company. A refund from us is usually much faster than a dispute.

7. Accounts closed for breaking our rules

If we suspend or close an account because it broke the acceptable-use rules in our Terms of Service, for example by sending spam, we decide case by case whether to refund it.

8. Your rights under the law

This policy does not take away any right to a refund that the consumer law of your country gives you.